The future for Dynamics 365 CE is so splendid with the arrival of Dynamics 365 in November 2016 where Microsoft has consolidated the best application of both CRM ( Sales, Marketing and Services) and ERP ( Finance, Project the executives, tasks and so on).
This new suite of enterprise business applications makes the combination of CRM with ERP less tedious and the information can be effectively open through Common Data Model (CDM).
While Salesforce CRM being the market chief for the last 10 or so years, Dynamics 365/CRM is going to snap that spot in the not so distant future to the extent that the CRM piece of the pie is thought of. The joining of the CRM-ERP application from Microsoft would be an intense test for Salesforce.
What is Dynamics 365 ?
Dynamics 365 is the new enterprise application suite that combines CRM and ERP applications form legacy Dynamics application suite.
It has multiple application suites within itself such as Dynamics 365 Customer Engagement (CE) as CRM and Finance and Operations (FNO) and Business Central (BC) as ERP application suites.
Recently we have the new addition to Dynamics 365, that is nothing but Power Platform which helps ‘native developers’ to develop applications without writing code. Power Platform contains applications such as PowerApps, Power Automate, Power Bi and Power Virtual agents.
What is new in Dynamics 365 Customer Engagement?
First and foremost, Microsoft has added two new applications in to Customer Engagement suite when they came up with Dynamics 365 – Field services and Project service automation.
So now we have 5 applications within Customer Engagement:
- Customer Service
- Field Service
- Project Service Automation
Features of Dynamics 365 CE that makes it is outstanding
Different elements which make Dynamics 365 CE/365 more grounded in the market are the accompanying:
Incorporation with other Microsoft undertaking items –
From Biztalk to Lync, MS CRM applications can be coordinated with practically all Microsoft applications.
Ease of use:
No other CRM application can beat Dynamics 365 CE in its client forsaken. Anybody acquainted with Microsoft Office applications can without much of a stretch explore through Dynamics 365.
Different sending models: While Salesforce has just cloud adaptation accessible, Dynamics 365 allows you to execute it 3 unique ways – on your own servers, on cloud with Microsoft on a pay-more only as costs arise model, or get it carried out and oversaw by a Microsoft accomplice.
Dynamics 365 CE/365 is sensibly evaluated in the venture programming market which makes the suite top pick for medium to huge clients.
At the point when take a gander at the entire CRM market client reception rate is continuing to increment as ERP did twenty years back. So think about this large number of realities, Dynamics 365 CE/365 has a brilliant future.
Roadmap of Dynamics 365 CE
To learn Dynamics 365 and Power Platform check out Dynamics 365 courses